Toll Free Phone Numbers
We can provide
Toll Free Phone Numbers for numerous
operations:
- Call Center Routing,
- Franchise
Call Management,
- Advertising
and Marketing Tracking
Toll
Free Number Tracking
Service
Topping Call Tracking service
is phone call tracking that involves
a system in which unique toll-free
numbers are place on each individual
advertisement media, website,
or directory listing. When a
customer calls one of these numbers
the marketer who placed the ad
is cued as to which ad specifically
generated that lead. Phone call
tracking empowers marketers to
monitor and improve advertising,
capture prospect data, and route
inbound calls intelligently.
It provides measurable results,
allowing marketers to direct
advertising dollars more effectively,
agencies to route calls to the
best call center or clients,
and clients to close more sales.
Toll Free Phone Number Features
Topping Call Tracking service
offers SMART tracking numbers
with all the advanced calling
features you expect to find.
Third Party Call
Transfer Take back
calls and transfer them to
a third party, like another
call center. This feature
keeps the first party’s lines
free for other calls while
the third party talks with
the buyer. All concerned
parties receive full reporting
on the calls and transfers
that pertain to them.
Call Blocking Customize
the area from which you want
to receive calls. You can
block or allow calls based
on the state, area code,
area code + prefix, or even
a specific phone number.
Calls from blocked areas/numbers
can be sent to a busy signal,
continuous ringing, an error
message, or directly to voice
mail.
Custom Call Forwarding Set
a schedule to automatically
forward your calls to different
numbers based on one or all
of the following: time, day,
area code, specific number
or the state from which the
call originated.
Caller ID Choose
whether to display the Caller’s
phone number, a default Caller
ID, any number you choose,
or even a random number for
two-system call reconciliation.
Many sales teams do not get
any value out of seeing the
true caller ID, as most calls
are unrecognized. Having
a default caller ID or unique
phone numbers show up on
your phone display can provide
a clue as to which number
was dialed, or which offer
the caller is calling about.
Call Recording Record
calls for immediate or delayed
playback online
Call Whisper (also
called Call Announcement)
Topping Call Tracking service
offers text-to-speech call
whisper for instant call
setup. Text-to-speech is
a great solution for whisper
because your team answers
the phone, not the caller,
so a lower quality whisper
doesn't affect buyers, it
only prepares sellers with
information on the 800 Toll
Free Number source.
Custom Greetings Increase
your image by having a professional
voice talent record your
company's greeting.
Routing Schedules Off
Hours routing allows you
to route after hours calls
to a standby mobile phone,
or overflow call center to
ensure no leads are lost.
Routing Strategies Complex
collections of the above
calling features distilled
down to a one-click call
routing name. You can route
new tracking numbers according
to complex business rules
in one-click.
Names and Address
Lookup Reverse append
names and addresses instantly
on caller phone number.
Advanced Call Allocation Simple
percentage allocation or
complex algorithm allocates
calls to different call centers
(lead buyers). Daily / Weekly
caps with overage rules ensure
you maximize the revenue
on every call and don't lose
a dollar.
Call Hunting Forward
unanswered calls to a second
number, or multiple numbers
until the call gets answered.
Or hunt to voicemail.
Data Collection Via
touch tones entered by sales
staff during a call. Salespeople
can enter their sales person
code and/or purpose of the
call code during a call,
e.g. 101#. These codes show
up on call reports as data
so management can easily
identify who took which calls,
and which callers they set
appointments with.
Auto Attendants or
Business Attendants.
Route calls and/or pre-qualify
sales opportunities according
to an unlimited menu based
system. Professional voice
talent is available to record
your prompts, e.g. "Hello
and thank you for calling.
Press 1 for sales, 2 for
service." or "If
you have more than $5,000
in debt, press 1 otherwise,
press 2."
Change Logs You
have complete visibility
to name and routing changes
made on your tracking numbers
including which user made
the change and when they
made it. Complete call routing
history is stored indefinitely
For a free non-obligation quote to develop a new site,
revise or upgrade an existing
site, or for an analysis of your current site, please send
an email to
or call on (888) 241-1926. Our analysis can include site optimization and on-line marketing. |
